Lowpill

Order Cancellation Policy

Cancellation is handled by the pharmacy. Here is how it works.

1. Who Handles Cancellation

Lowpill is a price-comparison platform. Cancellation is processed by the pharmacy where you placed the order — not by Lowpill.

2. When You Can Cancel

  • Before the pharmacy dispatches your order — usually possible without questions.
  • After dispatch but before delivery — depends on the pharmacy's policy.
  • After delivery — generally not possible (medicines have safety restrictions on returns).
  • Same-day deliveries have a very short cancellation window (often under 30 minutes).

3. How to Cancel

  • Step 1: Open the pharmacy app or website where you placed the order.
  • Step 2: Go to Orders > Active orders.
  • Step 3: Use the in-app Cancel button if available.
  • Step 4: If not available, contact pharmacy customer support immediately.
  • Step 5: Save the cancellation confirmation (email or in-app).

4. Refund After Cancellation

  • Refund is processed by the pharmacy.
  • Razorpay or the pharmacy's payment processor returns funds to the original method.
  • Bank: 5–10 business days.
  • UPI / wallet: 24–72 hours.
  • Lowpill does not hold payment funds.

5. If Cancellation Fails

  • Contact the pharmacy's customer support first.
  • If unresolved, raise a grievance with help@lowpill.com.
  • We will provide referral logs and connect you with the partner.
  • National Consumer Helpline: 1915 (free).