Lowpill

Data Localization

Your data is stored in India.

1. Where Your Data Is Stored

  • Primary data centre: India.
  • Backup location: India.
  • Application servers: India.
  • We do not store user data on servers outside India by default.
  • Encryption: AES-256 at rest; TLS in transit.

2. Compliance Framework

  • Digital Personal Data Protection Act (DPDP), 2023.
  • RBI guidelines on data localization for payments.
  • IT Act, 2000 and IT Rules, 2021.
  • Consumer Protection (E-Commerce) Rules, 2020.
  • Sector-specific regulator guidance where applicable.

3. Cross-Border Transfers

  • We do not transfer personal data outside India without your consent.
  • Some third-party processors (e.g. analytics providers) may process anonymized telemetry abroad. Personally identifiable health information is not part of this.
  • Standard contractual clauses apply for any limited transfer.
  • EU users: GDPR-equivalent protections apply.

4. Payment Data

  • Payment data is processed by Razorpay under RBI data-localization guidelines.
  • Card numbers are never stored on Lowpill servers.
  • PCI-DSS compliance is maintained via Razorpay.
  • Refunds use the same data path.

5. Request Information

To know where specific data about you is stored, email help@lowpill.com. We respond within 7 days.