Contact Us
One email for everything. We read every message.
Include in your email
- Your name
- Your email address
- Type of request:
- • Support question
- • Privacy request (data access, correction, deletion)
- • Grievance / complaint
- • Accessibility issue
- • Other
- Detailed description
- Any relevant details
Response time
- Support questions: within 24 hours
- Privacy requests: within 7 days
- Grievances: 24 hours to acknowledge, 30 days max to resolve
Hours: Monday – Saturday, 10 AM – 8 PM IST
Address: Mysore, Karnataka, India - 570001
We read and respond to every email. All requests are treated confidentially.
Frequently Asked Questions
How accurate are the prices?
We update prices in real-time from pharmacy APIs and refresh them on every search. If a price changes after you click Buy, the pharmacy site will show the current price before checkout. Spot a discrepancy? Tell us at help@lowpill.com and we'll investigate.Can I order directly from Lowpill?
No. Lowpill is a price-comparison platform — we don't sell or ship medicines. When you tap Buy, you're taken to the partner pharmacy (PharmEasy, Tata 1mg, Apollo, Netmeds and others), and your order, payment and delivery are handled by them under their terms.Is my data safe?
Yes. Traffic to Lowpill is encrypted with HTTPS, our pages are protected with strict security headers (CSP, HSTS, no clickjacking), and we never sell your data. We collect the minimum information needed to run the service and tell you exactly what we collect in our privacy policy.How do you make money?
We earn a small referral commission when you complete a purchase at a partner pharmacy after clicking through Lowpill. The price you pay is the same as visiting the pharmacy directly — the commission is paid by the pharmacy, not added to your bill. This is what lets us keep Lowpill free for everyone.