Consumer Rights

• Right to safety — be protected from goods and services hazardous to life and property.
• Right to be informed — about quality, quantity, potency, purity, standard and price.
• Right to choose — access to a variety of goods and services at competitive prices.
• Right to be heard — your interests considered in appropriate forums.
• Right to seek redressal — against unfair or restrictive trade practices.
• Right to consumer education — about consumer practices and remedies.

Step 1: Email us

• Email: help@lowpill.com
• Subject: "Grievance / Complaint".
• Describe the issue.
• Include any evidence (screenshots, invoices, communication).

Step 2: We respond

• Acknowledgment within 24 hours.
• Resolution offer within 30 days maximum.
• Address: Mysore, Karnataka, India.

Step 3: If unsatisfied

• National Consumer Helpline: 1915 (toll-free, free legal aid).
• File with the Consumer Redressal Commission (free).
• State Commission: for complaints under ₹1 crore.
• National Commission: for complaints over ₹1 crore.
• Civil court for matters above forum jurisdiction.

• Replacement of the defective product.
• Refund of the price paid.
• Compensation for loss, injury or harassment.
• Discontinuance of unfair trade practice.
• Withdrawal of hazardous goods from sale.
• Punitive damages in cases of negligence.

• Invoice / bill of purchase.
• Order confirmation email or SMS.
• Pharmacy communication history.
• Photographs of damaged or counterfeit items.
• Doctor's prescription (if relevant).
• Bank or UPI transaction record.
• Tracking and delivery records.