Grievance Officer
One email handles everything. Here is how to file and what to expect.
1. How to Reach Us
Grievance Officer, Lowpill
Email: help@lowpill.com
Subject line: “Grievance / Complaint”.
Address: Mysore, Karnataka, India.
Hours: Monday – Saturday, 10 AM – 8 PM IST.
2. When to File
- When pharmacy support has not resolved your issue within their stated timeline.
- For complaints about content, listings or platform behavior.
- For privacy or data-handling concerns.
- For affiliate-transparency or advertising disputes.
- For impersonation, fraud or counterfeit reports.
- For takedown requests for infringing content.
- For accessibility issues.
- For any other concern about the service.
3. What to Include in Your Email
- Your name and registered email.
- Type of request (grievance, privacy, accessibility, fraud, etc.).
- Order ID or pharmacy name, if relevant.
- Clear description of the issue.
- Evidence: screenshots, invoices, communications.
- The remedy you are seeking.
4. Response Timeline
- Acknowledgment within 24 hours.
- Substantive response within 7 days.
- Resolution target: within 30 days of acknowledgment.
- Complex matters: status update every 7 days.
- Closure email sent on resolution.
5. If Unsatisfied
- National Consumer Helpline: 1915 (toll-free).
- Lodge a complaint on the NCDRC portal.
- District or State Consumer Disputes Redressal Commission.
- Ministry of Electronics and Information Technology for IT-Rules matters.
We respond to every email. All communications are treated confidentially.